guarantees all products bought from us with a 12-month warranty against defects in quality.

All of our products go through a thorough test process before being sold in our online shop. These tests include drop test, water / moisture test, depth tests, altitude tests, temperature tests, safety tests and so forth. All information of a product such as the manual are included in the package. Before delivery all products are double checked for any defects.

This article is about the warranty on products you buy from

All our products are dispatched from our international warehouse and are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.

If have received goods which appear to be defected, please contact us immediately to avoid warranty issues. Our friendly customer service will be happy to assist you in any way.

12 Month Warranty can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is faulty you can contact us to send it back for a repair.

Warranty By Default Covers Repair's warranty covers the repairs done on your faulty item, and will return it for free. Other compensation is not normally available if the product can be repaired promptly.

When does the warranty period begin?

The warranty period begins from the receipt of the items or 7 days after the order was sent out. The period is exactly 365 days from that time.

Who pays for what?

  • Cost of shipping a presumably faulty item back to Gauteng / China: Paid by the customer, cannot be reimbursed.
  • Cost of supplier internal freight, and import duties, and restocking process on the Hong Kong or China sides: waived for faulty products and paid by in full. In other words our supplier’s QC engineers will test the products you ship back and, if products are confirmed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed.
  • Cost of shipping repaired item back to customer from suppliers: paid by in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.
  • If a product cannot be repaired: The original product price will be refunded in the form of credit in your account. You can use the credit towards a brand new replacement or a different product.
  • Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

In What Situations Are Returns/Compensation NOT Approved By

The customer is solely responsible for choosing the right product, including for example

  • The “correct” desired memory capacity
  • The “right ” feature or product or compatibility
  • Colour
  • Garment size
  • Screen size
  • Touchscreen type
  • Digital TV format( DVB-T/ATSC/ISDB-T )
  • GSM band
  • NTSC/PAL colour region
  • Software version