Successful Delivery Is Guaranteed!
We guarantee your products will arrive safely at your door or nearest post office and local tracking will be provided.. Not many merchants will give you this reassurance.
We will make sure that the package ends up in your hands so that you don't have to worry about non-receipt of goods ever again!
Most products on the website require a 4-7 working day lead time from our suppliers. All orders are sent to us from an overseas sorting and packing facility. We handle the import process including any fees or taxes which may be incurred. Shipping times exclude customs clearance delays and un-forseen events. All prices include customs and import duties which are paid by us.
Low value orders will be bundled with other low value shipments and combined and shipped to us at Gadget-shop. We will then forward it to your address with Aramex couriers. This requires a lead time before your items are sent locally of 4 - 7 working days.
SAPO 10 - 14 working days-
Orders under R1500 can be sent with SAPO to your nearest post office or Fastway Couriers to your door. Orders will first be imported to us and then sent locally to your nearest Post Office. Delivery with SAPO will take 10 - 14 working days.
Door to Door Express- 7 - 10 Working Days
Delivery with local express couriers will take 7 - 10 working days in total. Please allow 4-7 days for lead time before we will be able to provide the local tracking number. Delivery costs are excluding any customs duties or VAT that may be payable upon customs clearance.
Orders will be well packaged and protected to keep your shipment safe from damage. All items are checked and working when leaving the warehouse, please note that if your item is faulty/damaged or different from what was described you need to contact us within 7 days to request a refund or replacement. Items covered by guarantee must be returned to us for inspection within the guaranteed period before a refund can be made. Guarantees,don't cover damage due to misuse or damage caused by fault of the user.
We have a 7 day return policy. Any items that are faulty (DOA - Dead on arrival) needs to inform us within 7 days of receiving the product, products must be returned to us in Brand New condition with undamaged retail packaging.
Incorrectly ordered items: If you have ordered an product and after receiving it discover that it is not what you were looking for or expecting, you can return it to us at the return address which can be found below. Please note that there can be a 20% restocking fee if it is deemed that it was no fault of our own.
If we sent you the wrong item: We will gladly accept a return if you inform us within 7 days of receiving your order. Items must be returned in new & original condition with retail packaging, as received by the buyer.
Change your mind: You have decided not to proceed with the sale for whatever reason. Please contact us to create a return request before sending any parcels to our return address. 20% Restocking fee will apply.